Refund Policy

Refund Policy


If your purchase does not match the description, is not of acceptable quality, then you may have rights to a remedy under the Australian Consumer Law and we will be happy to offer you a refund or exchange within 28 days of the date of purchase. You will NEED to provide your receipt or other adequate proof of purchase.

Change of Mind

We regret that we cannot provide a refund(s) if you Simply change your mind.

Exchanges, Returns and Credit Notes
All Exchanges or swap or credit notes(Store Credit) must be of the same amount as that of the purchase amount or more. We do not provide uneven exchange refund (lesser value than the original purchase)

Exchange, Credit Notes and Refunds are not available for the following categories (Unless faulty):
• Undergarments / Hosiery / Clothing
• Beauty Products / Cosmetics
• Swim wear
• Balloon inflation (Refunds and Changes can be done up to 3 hours of placing the order)

Credit Notes
All Credit notes must be utilised within THREE months of date of issue. Customers must produce a valid store credit receipt while making a purchase. 

Mode of Payment for refunds
All refunds will be processed in the same mode of payment that was used to purchase the item or with a Credit note. All refunds and exchanges can be processed only at the Store location where the purchase was originally made. All Credit notes will have to be redeemed within 3 months of date of issue.



If you receive your order and you wish to cancel your order for any reason, you have received your products to make contact with us via email on

Customers must cover the cost of return shipping and any subsequent packing material. Should you require Dollars and Sense to take care of the return shipping, you will be contacted by email from us outlining the day of collection, and the cost of return shipping. This return and original shipping fee will then be deducted from your purchase refund should you wish to proceed.
This refund policy only covers unopened and unused items. Goods must be sent back in original condition, inside the original packaging with internal and external tags still attached. Proof of Purchase must be supplied when returning goods. All refunds will then be processed to the original account of payment once Dollars and Sense have received all goods.

Returns of goods can also be completed at your local Dollars and Sense store for online purchases, however refunds will only be done via online method only and not via card or cash in store. To do this you must first contact us on and advise your closest store so we can make arrangements and then advise you to return to the store. Once this is done, we will action the refund online within 1-2 business days. 

For purchases made in store, please see our Instore Refund Policy above.